Shipping Policy
Thank you for shopping with us. This Shipping Policy applies to all orders placed on our website. By placing an order, you agree to the terms listed below.
1. ORDER PROCESSING TIME
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons or high order volume, processing may be delayed slightly. We will notify customers if significant delays occur.
2. SHIPPING DESTINATIONS
We ship to most countries worldwide, including the United States, Canada, United Kingdom, Australia, and European Union countries.
Some remote regions may have limited shipping availability.
3. SHIPPING TIME & DELIVERY ESTIMATE
Standard International Shipping: 7–15 business days
Fast Shipping: 3–7 business days
Delivery times are estimated and not 100% guaranteed due to customs clearance, weather conditions, and courier delays.
4. SHIPPING FEES
Shipping costs are automatically calculated and displayed at checkout based on your destination country and shipping method.
We offer free standard shipping for qualifying orders.
5. ORDER TRACKING
Once your order ships, you will receive a confirmation email with a tracking number and tracking link.
Please allow 2–3 days for tracking information to update after shipment.
6. CUSTOMS & IMPORT DUTIES
International orders may be subject to local customs duties, taxes, or import fees.
These fees are the buyer’s responsibility and are not included in our product price or shipping cost.
We do not cover customs charges, refused package fees, or return shipping fees caused by customs issues.
7. UNDELIVERABLE & RETURNED PACKAGES
If a package is returned due to incorrect address, unclaimed status, or customer refusal, the customer is responsible for all return shipping fees and reshipping fees.
We do not issue refunds for failed delivery caused by customer error.
8. LOST OR DAMAGED PACKAGES
We provide tracking support for all orders.
If your package is lost, stuck, or severely delayed, please contact our support team for assistance.
Claims for lost packages can be processed after 20 business days of no delivery updates.
9. ADDRESS CHANGES
Please confirm your shipping address carefully before checkout.
We do not support address changes after the order has been shipped.
10. POLICY UPDATES
We reserve the right to update this shipping policy at any time. Changes will take effect immediately after posting on our website.
If you have any questions about shipping, please contact our customer support team.